The Festicket Ticket Guarantee

Here at Festicket, we know the unbelievable highs of finally arriving at a festival and we also know how unnerving it can be as you wait for your tickets to arrive.

That's why our Festicket Ticket Guarantee promises to deliver your tickets in time for your event. We're here to make your festival trip as easy as possible and give you complete peace of mind, too.

We are an official ticketing partner for every festival we work with, so you can trust that tickets purchased through Festicket come directly from the festival, and never from a third-party provider or re-seller.

On occasion, printed tickets will come from the festival to us first, meaning that you might receive your tickets a little later than others. But rest assured, they will be with you in plenty of time before the festival gets underway. That's what the Festicket Ticket Guarantee is all about.

In the very rare case where we encounter a problem, (we're talking yeti spotting) our Guarantee offers you like-for-like replacement tickets at no cost. If we cannot do this, we’ll give you a full refund.