I didn’t get an order confirmation email
Order confirmation emails can take up to 30 minutes to arrive. Order confirmations will be sent to the email address you used to order with:
- If you logged in with Facebook, it is the email linked to your Facebook account.
- If you purchased your order using Applepay, the email used will be the email in the 'Transaction Defaults' - you can find this by going to Settings -> Wallet & Applepay.
Make sure firstname.lastname@example.org is in your address book so they do not go to your spam folder.
If you have not received an order confirmation email after 60 minutes, and you have checked your spam folder, please contact us and tell us the email address that you are checking. We will find your order and resend your confirmation email.